CONTACT

We welcome all questions, messages, and feedback. Fill out the contact form below to get in touch.

RETURN POLICY

How long do I have to make a return?

You have a maximum of 14 days from the date you've received all your purchased items in the same order to submit the return request. Your return package must be mailed out within 7 days from the date you've submitted your return request.

If your order consists of multiple shipments, there's no need to worry - the return period begins on the date you receive the last shipment. Please wait until the final shipment is delivered before submitting a return request.

Condition

All item(s) must be unworn and in the original condition with the original packaging and all tags attached. Incomplete stickers will not be accepted. Any garments that appear to have been worn, washed, or altered in any way will not qualify for a refund. The original shipping cost (if any) is non-refundable, in most cases.

Final Sale

Products marked as Final Sale are not eligible for return or refund.

Restocking Fee

Please note: a restocking fee of $3.99 per parcel will be deducted from your refund amount for returns. The restocking fee helps to cover the costs associated with processing your return, including inspecting and repackaging the items to ensure they meet our quality standards and keep returned products out of landfills. At FIFA 1904, we're committed to offering quality products to our customers while being as sustainable as possible.

Please email shop fifa1904@vfiles.com with your order confirmation number and reason for return. We will provide you with a pre-paid shipping label for your return.

Tips:

A return confirmation email will be sent to the email address associated with the order. If you do not receive it, please check your spam folder.
You may request a refund/return for multiple items at one time to avoid additional return shipping fees, if any.

How to ship your item(s) back?

1. If we provide you with a shipping label: Print out the label and drop off the package to an eligible shipping station.

2. If we don't provide you with a shipping label: Please choose a carrier and ship the package to our warehouse.

Don't forget to keep the return receipt from the courier until your refund has been processed.

3. Wait for the package to arrive at the warehouse. It usually takes 5-25 days, depending on the distance between your location and the warehouse.

Important Notes:

Please check the "Fees and Eligibility" section to see if we will provide you a shipping label.
More details, including the eligible shipping station locations, or the warehouse addresses, will be sent to you via email after the return process is submitted on our app.
Please do not mail your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should mail it to the address on the return instruction we provide even if you are using your own shipping method.
Please make sure to initiate a return request on our site before mailing back your return(s). We do not accept returned items without a return request and are not responsible for returning your unauthorized item(s).

Your refund will be processed within 7-10 days after your returned package has arrived at our warehouse. Refunds will be issued via the original payment method.

*Please allow an extra 3-5 days to process the returned items due to high processing volume in the warehouse.

Credit or Debit Card: If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

Unfortunately, we don't offer exchanges at the moment, but you can place a new order and initiate a return. Your refund will be processed as soon as we receive the returned package.

SHIPPING & DELIVERY

Shipping time does not include order processing time. Please check more information of your order on the Order Details page.

Due to extended customs clearance times, shipping may be delayed. Please contact customer service for assistance.

For in-stock items, please expect additional 1-3 days warehouse processing time for the total delivery estimates.

Please note that there are some restrictions such that our carriers can't ensure safe delivery to certain addresses. So please be sure to provide your address with specific details such as street number/building number if you have one.

Shipping address limitations

APO/FPO/DPO addresses in all countries are not supported.
P.O. Box address is only supported for United States with standard shipping.
Non-continental Europe countries are not supported, usually referring to the islands and territories affiliated with the aforementioned European countries.

We are not responsible for any failed delivery attempt caused by negligent behaviors of customers. Negligence includes, but is not limited to, incorrect information provided for delivery, such as order address/contact number/consignee's name. In this case, we are unable to file a refund for you.
If you find that your order information is wrong, please contact us at fifa1904@vfiles.com with your order number and correct information before the order is shipped out, and as soon as possible.
For certain countries or regions such as Puerto Rico, American Samoa, Guam, Northern Mariana Islands, Virgin Islands, please allow 1-2 extra days for delivery. Please kindly note that you might need to pick up your package from your regional post office. Thank you for your patience and understanding!

SALES & USE TAX

Sales & Use Tax ("Sales Tax") is charged by applicable U.S. states to customers who purchase from us using one of said states in their shipping address. We are required by law to collect sales tax in those states. You will see the sales tax applied to your order once you confirm your shipping details and proceed to checkout.

Sales Tax is calculated based on the total merchandise value. If a discount is applied, the calculation will be based on the total after discount is deducted. Total taxes may also include taxes charged on delivery and shipping fees (if taxable in your state).

Your sales tax charge will be displayed at checkout.

In the case of returns and/or refunds, the appropriate sales tax will be refunded to the original payment method.

PS: As of 4/1/2019, most U.S. States will require online retailers to collect sales tax on purchases made by residents of those states. Sales tax cannot be paid for using store credit. Users will not receive points for the sales tax portion of their order.

If you find that your order information is wrong, please contact us at shopfifa1904@vfiles.com with your order number and the correct information as soon as possible.

If you have not received your package after it has been delivered or if you have any questions about your order, please contact our customer service at shopfifa1904@vfiles.com within 30 days from the date of delivery.

Additional Information

With some carrier services experiencing unexpected delays in transit or slight delays in providing tracking details, we appreciate your patience and understanding in advance. It's our top priority to make sure your orders get delivered to you as soon as possible.
Shipping time does not include order processing time. Please check more information of your order on the Order Details page.
Shipping fee is calculated based on the payment value after discounts (if applicable).
Note that FIFA1904.com is not responsible for any failed delivery attempt caused by negligent behaviors of customers. Negligence includes, but is not limited to, refusal of shipment confirmation and incorrect consignee's information (such as order address, contact number, or consignee's name). In this case, we are unable to file a refund for you.

Still need help? Fill out the contact form below and we will get back to you as soon as we can.